Set Up GlucoTV

Create your account and start your free trial Done

Sign up at glucotv.com, then start the 7-day free trial. A card is required to start, and if you cancel before the trial ends you pay nothing. A device can't be paired until the trial or a subscription is active.

Stuck?

I can't sign in

Choose Forgot password? on the sign-in form. If you created your account with Google, use the Continue with Google button instead — typing your Google email with a password won't work, and the error just says the email or password is incorrect.

I don't remember which email I used

Email support@glucotv.com from any address you might have used and we'll help you find it.

The pairing page says a subscription is required

Your trial hasn't started yet. Open your Account page and choose Start 7-Day Free Trial.

Install the GlucoTV channel on your Roku Done

On your Roku, from the Home screen choose Streaming Channels, then Search Channels, type GlucoTV and select Add Channel. Already installed? Skip to step 3.

Can't find it on the TV? Open the GlucoTV page in the Roku Streaming Store and choose Add channel while signed in to your Roku account.

Stuck?

GlucoTV doesn't show up when I search

Type it as one word, GlucoTV. Make sure the Roku is online and signed in to a Roku account. If you added the channel from the web page, it can take a few minutes (occasionally longer) to appear on the TV — restarting the Roku usually brings it up: Settings → System → Power → System restart.

I added it but can't find it on the Home screen

New channels are added at the end of the list. Scroll to the bottom of your channels, or press * on a channel and choose Move channel to put it where you want it.

Still nothing

Email support@glucotv.com with your Roku model and we'll look into it.

Open the channel and find the pairing code Done

Open GlucoTV from your Roku Home screen. The first time, it shows a code like WOLF-4821 and a QR code. The code is replaced with a new one every 10 minutes, so always use the one on the screen when you type it in.

Stuck?

It says ERROR or “Could not reach server”

The TV can't reach GlucoTV. Check the Roku's connection (Settings → Network → Check connection), then press Home and open the channel again.

The code changed while I was typing

That's normal. Use the newest code on the screen.

There's no pairing code — it went straight to a disclaimer or glucose screen

This Roku is already paired, so you can skip ahead to step 5. To pair it again (for example to a different account), press * on the remote, choose Re-Pair Device, and a new code will appear.

The QR code is just a blank white square

The picture couldn't load. You don't need it — go to glucotv.com/pair on any phone or computer and type the code.

Enter the code and connect your CGM Done

Scan the QR code with your phone, or go to glucotv.com/pair. Choose Pair Your Roku, type the code from your TV, pick Dexcom or Nightscout, and enter your details. Pairing and connecting your CGM happen together in this one step.

Stuck?

“Pairing code expired or isn't right”

Codes last 10 minutes and the TV shows a new one each time. Type the code that is on the TV right now: a word, a dash and four numbers, like WOLF-4821. Capital letters and the dash don't matter. If the TV shows an error instead of a code, go back to step 3.

Scanning the QR code sent me to a sign-in page

The pairing page needs you to be signed in with an active trial. Sign in on the Account page, then open glucotv.com/pair again and enter the code. It stays valid for 10 minutes.

Dexcom: “Could not log in”

Use your Dexcom username and password. If you normally sign in with an email address or phone number and it's rejected, try your username instead — it's shown in your Dexcom account settings on the Dexcom website. Dexcom Share must also be turned on in the Dexcom app; some accounts need at least one follower set up before Share starts publishing readings. If your Dexcom account is outside the United States, choose Outside United States as the region.

Nightscout: “Couldn't connect” or “doesn't look like a Nightscout site”

Enter just the main address of your site, like https://yourname.herokuapp.com — no /api or other path. It has to be a public web address: ones that only work on your home network (192.168.x.x or localhost) can't be reached from the internet.

Nightscout: “asked for a login”

Your site needs a password to read data. Type your API secret (the API_SECRET you set when you created the site) or an access token into the box under the address. A token is safer because it can be read-only: in Nightscout open Admin Tools, create a subject with the readable role, and copy its token. You can also paste a link that ends in ?token=… and we'll pick the token out for you.

It says my code was already used

A code only works once. If your TV shows glucose readings, you're done. If not, press * on the Roku remote, choose Re-Pair Device, and use the new code.

Confirm your first reading Done

Within about a minute your Roku should show your current glucose, a trend arrow and a 3-hour graph. New readings arrive about every 5 minutes, because that's how often a CGM reports. When we've received one, “Last reading received” above turns green.

Stuck?

The TV says “Unable to fetch glucose data”

Despite the advice on screen, this isn't always an internet problem — it appears whenever we can't get a reading from your CGM. Nightscout: open your site in a browser and check it's up and showing recent data. Dexcom: open the Dexcom app, confirm Share is on and the app is uploading, and check the Dexcom status badge at the bottom of this page.

The TV says “Dexcom session expired”

GlucoTV couldn't sign in to Dexcom with your saved login. A changed password is one cause; a temporary Dexcom problem can show the same message and clear by itself. If it stays, enter your login again. The TV suggests visiting glucotv.com/pair, but you need a new code first: press * on the Roku remote, choose Re-Pair Device, then repeat step 4 with the new code.

It shows “-- min ago” or an old reading

The TV shows the newest reading we have. If your CGM hasn't uploaded for a while (the phone app was closed, or Bluetooth dropped), there's nothing newer to show. Open your CGM app and it should catch up.

My TV works, but this page doesn't show my Roku as paired

TVs paired before devices were linked to accounts automatically aren't listed here. Nothing is wrong and it keeps working. To see it here, open Account → Link a Session and paste the ID from your viewer link (glucotv.com/view/this-part).

Create your account and start your free trial Done

Sign up at glucotv.com, then start the 7-day free trial. A card is required to start, and if you cancel before the trial ends you pay nothing. A device can't be paired until the trial or a subscription is active.

Stuck?

I can't sign in

Choose Forgot password? on the sign-in form. If you created your account with Google, use the Continue with Google button instead — typing your Google email with a password won't work, and the error just says the email or password is incorrect.

I don't remember which email I used

Email support@glucotv.com from any address you might have used and we'll help you find it.

The pairing page says a subscription is required

Your trial hasn't started yet. Open your Account page and choose Start 7-Day Free Trial.

Connect your CGM and get your link Done

Open the pairing page and choose Pair a Computer. Pick Dexcom or Nightscout, enter your details and press Connect & Get My Link. You don't need a Roku or a pairing code. If you'd like the link emailed to you, or to anyone else who needs it, type their addresses in the optional Recovery Email box, separated by commas.

Stuck?

The pairing page says a subscription is required

Your trial hasn't started yet. Open your Account page and choose Start 7-Day Free Trial.

Dexcom: “Could not log in”

Use your Dexcom username and password. If you normally sign in with an email address or phone number and it's rejected, try your username instead — it's shown in your Dexcom account settings on the Dexcom website. Dexcom Share must also be turned on in the Dexcom app; some accounts need at least one follower set up before Share starts publishing readings. If your Dexcom account is outside the United States, choose Outside United States as the region.

Nightscout: “Couldn't connect” or “doesn't look like a Nightscout site”

Enter just the main address of your site, like https://yourname.herokuapp.com — no /api or other path. It has to be a public web address: ones that only work on your home network (192.168.x.x or localhost) can't be reached from the internet.

Nightscout: “asked for a login”

Your site needs a password to read data. Type your API secret (the API_SECRET you set when you created the site) or an access token into the box under the address. A token is safer because it can be read-only: in Nightscout open Admin Tools, create a subject with the readable role, and copy its token. You can also paste a link that ends in ?token=… and we'll pick the token out for you.

The email with my link didn't arrive

The email is a bonus, and sending it can fail. The link is also shown on the screen right after you connect, so copy it from there. If you've lost it, you can find it again under Linked Sessions on your Account page.

Open your link and confirm your first reading Done

After you connect, the page shows your link, which looks like glucotv.com/view/…. Open it in any web browser and you should see your current glucose, a trend arrow and a graph. The page refreshes itself, and new readings arrive about every 5 minutes, because that's how often a CGM reports. Bookmark the link now. When we've received a reading, “Last reading received” above turns green.

Anyone you give the link to can view your readings without an account, so share it only with people you want to see them.

Stuck?

I lost the link

Open your Account page and look under Linked Sessions. You can also connect again on the pairing page (choose Pair a Computer) to get a new one.

The page says “Unable to load data”

It couldn't get a reading from your CGM, and it keeps retrying. Nightscout: open your site in a browser and check it's up and showing recent data. Dexcom: open the Dexcom app, confirm Share is on and the app is uploading, and check the Dexcom status badge at the bottom of this page.

It says “Dexcom session expired”

GlucoTV couldn't sign in to Dexcom with your saved login. A changed password is one cause; a temporary Dexcom problem can show the same message and clear by itself. If it stays, connect again on the pairing page (choose Pair a Computer) and use the new link.

It says the connection isn't active because its subscription has ended

The trial or subscription this connection belongs to is over. Renew from your Account page and the link works again.

It shows an old reading

The page shows the newest reading we have. If your CGM hasn't uploaded for a while (the phone app was closed, or Bluetooth dropped), there's nothing newer to show. Open your CGM app and it should catch up.

Get a share link from each family Done

A share link lets you see someone's readings without their login. The person with the CGM, or their parent, makes one on their GlucoTV account and sends it to you. They can limit it to the days and hours you need, such as school hours, and turn it off at any time.

Following just one person? You don't need an account: open the link in any web browser and bookmark it. The next steps put several people on one screen.

Stuck?

The family doesn't know how to make a link

On their Account page, under Linked Sessions, they choose 🔗 Links next to the connection, then + Add Scheduled Link. They give it a name (for example School Nurse), pick the days and hours it works or switch that limit off, add any dates it should stay closed (holidays, snow days), and press Create Link. Then Copy Link and send it to you.

Can I make the link myself?

No. Only the account the CGM is connected to can make a share link for it, because the link gives access to that person's readings.

Who else can open the link?

Anyone who has it, during the hours it's set to work, without signing in. Keep it to yourself and don't forward it. If it's shared by mistake, the family can turn it off or delete it and send you a new one.

Create a free account Done

Sign up at glucotv.com. Following links is free: there's no trial to start and no card to enter. A plan is only needed to connect a CGM of your own.

Stuck?

The account page asks me to start a free trial

You can ignore it. Once you've added a link (the next step), and as long as you haven't connected a CGM of your own, the account page shows Viewing Only instead and stops asking.

I can't sign in

Choose Forgot password? on the sign-in form. If you created your account with Google, use the Continue with Google button instead — typing your Google email with a password won't work, and the error just says the email or password is incorrect.

Add each link under Shared With Me Done

On your Account page, find Shared With Me. Paste a link, give it a name and press Add. The name is only visible to you, so initials and a room number are enough, like Emma R. — Rm 12. Do the same for each person. You can follow up to 20 links. Following your own family as well? Press Change group under a link to put it in a group, like Family or School.

Stuck?

“That doesn't look like a GlucoTV share link”

Paste the whole link exactly as you were sent it. A share link has /view/shared/ in it, followed by a long code.

“That link isn't valid any more”

The link has been deleted, either by the family or along with the connection it belonged to. Ask them for a new one.

“You can follow up to 20 links”

Press Remove on a link you no longer need, then add the new one.

Every link has the same name

A link arrives with the name the family gave it, which is usually who they made it for, like Nurse. Press Rename on each one and give it your own name. Renaming only changes your copy.

Open your Dashboard Done

Press Dashboard in Shared With Me, or go to glucotv.com/dashboard while signed in. It shows a tile for each person you follow, with their latest reading, trend arrow and how long ago it was taken, and it refreshes itself every minute. Choose Open full view on a tile to see that person's graph; from there you can switch between everyone in the same tab who is available right now. Any CGMs connected to your own account appear on the Dashboard too, under My devices, and the links you follow under Shared with me, until you put them in groups of your own. When there's more than one group, the Dashboard has a tab for each, plus Everyone. It remembers the tab you used last, and each tab has its own address, so you can bookmark just your family.

Stuck?

A tile says “Closed”

That's normal outside the days and hours the family chose, or on a date they've closed. The tile says when it opens next when it can, and the reading comes back by itself then.

A tile says “The owner turned this link off”

The family has switched the link off. Ask them to turn it back on (Turn On next to the link) or to send you a new one.

A tile says “This link is no longer available”

Either the family deleted the link, or the GlucoTV plan behind it has ended. If they renew, it works again by itself. If they deleted it, ask for a new link and remove the old one from Shared With Me.

The time under a reading turns orange

The newest reading is more than 15 minutes old. The person's CGM or phone app hasn't uploaded for a while, so there's nothing newer to show. It catches up once their phone reconnects; if it stays orange, let the family know.

I only want to see my own family

Put your family's links in one group and everyone else's in another (Change group under each link on your Account page), then choose your family's tab and bookmark it. Your own devices can be moved into the same group, or left off with Show on Dashboard under each one.

It says “Sign in to see your Dashboard”

The Dashboard shows the links saved to your account, so sign in with the same account you added them on.